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Elegant lounge at The Swift Water hotel featuring green velvet armchairs, wooden flooring, and a modern chandelier.
A smiling woman with a straw hat enjoying a wine tasting in a vineyard at The Swift Water hotel.
Modern indoor swimming pool with lounge chairs and floor-to-ceiling windows at The Swift Water hotel.
A hiker with a backpack walking on a forest trail near The Swift Water hotel.
Spacious hotel lobby with leather seating, a modern chandelier, wood paneling, stone walls, and a large colorful painting.
At Your Service

your mountains. your way.

Concierge Services

Let Us Help Plan Your Day

Prior to and during your stay, The Swiftwater's entire guest experience is a uniquely elevated service offering personalized attention for the ultimate stay. High-touch service caters to your every need, redefining notions of what a Poconos hotel can be. Our team is the direct connection and face of our hotel. Meet them in the lobby where they greet you with an “At Your Service” mentality that is an expression of The Swiftwater’s Culture. Their tasks include, but are not limited to, helping you curate your stay, arranging transportation, recommending and reserving local restaurants and wineries, and so much more.

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Create The Perfect Stay

Build Your Own Experience

Our dedicated concierge team is here to assist you in planning and booking your perfect adventure. Whether you're looking to explore the scenic hiking trails, enjoy a thrilling day of skiing, or relax at one of our local spas, we have the local knowledge and expertise to craft a personalized itinerary that suits your interests.

We look forward to helping you discover the beauty and excitement of our stunning surroundings.

Choose your Experience
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A Unique Experience, Hand Picked For You.

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Concierge Services

PremiUm Guest Services

  • Confirm reservations, arrange activities, offer recommendations and set guest expectations prior to arrival  
  • Greet guests as they enter the hotel with an “At Your Service" posture 
  • Offer recommendations and arrange reservations
  • Give directions to local attractions; Delivered electronically or printed  
  • Arrange for massage, facial, and hair appointments
  • Recommend to sites for Floral and Gift purchases  
  • Furnish menus from inhouse and external restaurants
  • Inform on and arrange for business services available
  • Place follow-up call to all guests to thank them for their business, receive feedback on their experience and provide personal contact to one of our representatives for planning a potential future visit.
Concierge Services

Special Requests:
Our Specialty

Allow us to share our in-depth knowledge of the Pocono Mountain Region. Whether it's coordinating travel arrangements to local sites, securing reservations or purchasing tickets to nearby events, the Swiftwater Concierge curates your vacation as much or as little as you like.

Tailor Your Experience